Refund Policy

Last updated: 19 June 2026

ConexusMail is operated by Bensen LLC. Every ConexusMail feature is currently available to all accounts at no charge — there is nothing to purchase to use the product in full.

The policy below applies to any paid subscription that may be in effect on your account (for example, a legacy plan billed through Stripe).

Monthly subscriptions

Monthly subscriptions can be cancelled at any time from the billing portal. Cancellation stops future renewals — we do not pro-rate the current period. You keep paid-plan access until the period you have already paid for ends.

If you were charged because you forgot to cancel within 24 hours of the renewal date, email billing@conexusmail.com from the address on your account and we will issue a full refund for the most recent monthly charge and downgrade you to Free immediately.

Annual subscriptions

Annual subscriptions are eligible for a full refund within the first 30 days after purchase, no questions asked. After 30 days, an annual subscription cancelled before its renewal date is refunded on a pro-rated basis for the unused full months remaining in the term (partial months are not refunded).

Service issues

If ConexusMail is materially unavailable for more than 24 hours in a given billing month due to an issue on our side, you can request a pro-rated credit for that month by emailing billing@conexusmail.com. Issues on your email provider's side (Gmail/iCloud/Fastmail/etc.) are not eligible.

How to request a refund

Email billing@conexusmail.com from the address on your account with the Stripe receipt or invoice number. We respond within two business days and, when approved, Stripe returns the funds to the original payment method within 5–10 business days.

Chargebacks

Please contact us before disputing a charge with your bank — we can almost always resolve billing issues directly and more quickly than the chargeback process. Accounts with active chargebacks are suspended until the dispute is resolved.

Contact

Billing questions: billing@conexusmail.com.

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